Who likes to clean toilets? Basically no one. So the question is why are toilets in some places nice, clean and fresh, while toilets in other places are smelly and dirty. I believe it's about projection, dignity, team culture.
Keeping toilets clean takes the right attitude, discipline and rules.
Projection - How do the staff see the place they're working at? Clean and tidy, or dirty and smelly?
Dignity - Do they feel proud to be there? Or do they now care how others look at them?
Team culture - Is it normal for them to keep the toilet clean? Do the other team members possess the same value?
Attitude - Are they working there only for the money? Do they have a purpose/mission working there?
Discipline - How do you make them feel that ensuring the toilet is clean is part of their job?
Rules – Are there clear guidelines to tell them what the standard is supposed to be? Is there paper work to tell them how often they should be checking the toilet? Does the manager oversee the toilet check?
This is an example I use often: When you are in a relationship with someone, you will cook dinner for them, you will give them a massage, etc. The more you do for that person, the closer you feel to them. The closer you feel, the more you do for them.
In my perspective, there are many theories behind this topic. I have never seen a place where the toilet is bad, but the management is good, never.
From now on, when you visit any bar and/or restaurant, check their toilet - it will tell you 90% of their management.
Wing Chang
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